Hey Bud Skincare, E-commerce, Australia

heybudskincare.com

February - April 2021

PROBLEM

There needs to be more accountability, set deadlines, a sense of urgency, structures, and individual goal setting. (where do we want to be in a month, three, six, or one year?).
Leaders and teams need to understand the bigger picture. They have scattered minds and need help focusing on delivery.

SOLUTION

Worked with all 3 CEOs / Leaders on a 1:1 basis and in a group setting.
Created an accountability system (weekly team task tracker using Google Sheets, scheduled meetings, diary deadlines and crucial date events, and follow-ups via Slack).
Held 1:1 weekly sessions where we defined individual goals, named tasks, set priorities, identified bottlenecks and worked on mindset.
Held weekly leadership sessions where we reviewed business objectives and strategy (the bigger picture), identified areas for business improvements, agreed on actions and employee deliverables, tackled risks, issues, discrepancies and dependencies and celebrated weekly achievements.
We successfully improved operations, enhanced decision-making, and held individuals accountable for their actions and performance.
Kept track of deadlines and reminded everyone of their responsibilities for those deadlines (I created events in people's calendars and reminded them in the weekly meetings).

RESULT

A robust and accountable system means that the leadership knows what they are doing and where the business is going.
CEOs control the delivery and budget, meet deadlines, successfully manage the team offshore, and hold themselves accountable.
The leaders gained clarity about roles and responsibilities (as opposed to the confusion about who's doing what and who's responsible for what).
Space for fresh air and growth initiatives: We need to see more things to grow the business. What else can we do that will push the business forward?
Leadership aligned with business strategy and found joy again.
Energy, enthusiasm and output increased.

Systems, software and tools used: MS Office, Google Suite, Slack.