electronic invoicing
CLIENT
Legal and General Investment Management is a London, UK-based company with some out-of-date processes under review. Like many other big corporations, LGIM needed to gain flexibility and embrace the change sooner rather than later.
PROBLEM
The IT Business Management department had a rather dinosaur process where a team member would print invoices, along with a cover sheet providing instructions, and send them by regular mail to the accounts payable team in Cardiff. It could have been a faster, more efficient, sustainable workflow in 2015. I have also observed a need for more communication between the IT management in London and the back office in Cardiff. The change was necessary.
SOLUTION
As a believer in the force of change, I started reviewing and documenting the dinosaur process and actively working with both parties on the improvements. We co-created a new electronic process by asking crucial questions, identifying gaps, looking at options, and proposing new ways. Following management SOP approval, we initiated training and testing with a probation period of one month, where we could still tweak things until the process met everyone’s needs and ran smoothly.
RESULT
The quick wins of such change were increased efficiency, going green, greater productivity due to less paperwork, cost-saving, and enhanced team communication. Increased team productivity by approximately 22% and reduced department paper use cost by approximately 4%.