NETWORK OF GURUS - SOFTWARE SUPER USERS
CLIENT
Tate & Lyle Plc. is a manufacturer and global supplier of food and beverage ingredients. Implementing an ERP software called SAP globally across all their locations.
PROBLEM
The client was globally implementing SAP, accounting and ERP software, and after the initial release, the client needed internal coaching and software gurus in the EMEA region.
SOLUTION
The PMO and OCM teams launched the SAP Super User Network in EMEA. This involved sessions for people to get to know each other, additional SAP training, a monthly newsletter, a holiday tracker and scheduled weekly forums for skills and knowledge sharing between super users. From here, each SuperUser could bring all this back to their teams and disseminate it through their branches.
RESULT
The SAP Super User Network conducted international team building and business engagement. It improved across-the-board communication, skill and knowledge sharing and increased internal flexibility in transformation.