ENVIRONMENT access MANAGEMENT and service transition
CLIENT
Legal and General Investment Management is based in the City of London. They wanted to outsource IT Infrastructure to India. This major transformation programme had two stages:
1. The transition of knowledge, skill and service from the UK team to the Indian team.
2. Migration of applications, tools, and data centres to the cloud solution.
PROBLEM
The transition started, however, without a knowledge transfer between the UK and India SMEs (subject matter experts). We were experiencing stagnation and pushing the transition milestone out of reach. The problem was the need for a dedicated service desk to support the project daily -the requirements still needed to be met.
SOLUTION
By taking ownership of this issue and receiving a crash course in the ServiceNow software, I managed all the tickets relating to our project. Tasks included:
Creating new IT tickets
Obtaining approvals
Chasing operators
Ensuring testing
Managing access to the environment
Communication between the global teams
RESULT
We successfully managed the access of one hundred and fifty new users from Indian teams onto the environment. We managed all in alignment with the client's policy and compliance. The Knowledge transfer was completed with minor delays, and the transition project could move to the next step - giving the green light to the Migration stage.