STREAMLINING expenses PROCESS
CLIENT
Tate & Lyle Plc. is a manufacturer and global supplier of food and beverage ingredients to industrial markets. Implementing an ERP software called SAP globally across all their locations.
PROBLEM
Tate & Lyle's leadership and project managers needed help to submit their expenses. With no budget for a PA and project expenses running high due to regular travel to EMEA locations, there was a strong need for efficiency and saving time and money.
SOLUTION
Being familiar with the process, I proposed outsourcing a clerk in Poland at the company’s shared services centre (the back office) —a part-time admin position dedicated to the SAP project team but paid for from the shared services budget. HR carried out the recruitment process. I created a step-by-step process and delivered the training on submitting project expenses. Once the clerk got up to speed, I supervised the process until everything ran smoothly.
RESULT
This new process created a template for other departments, freeing up space for all the PAs in the company. The staff could spend time on complex and challenging tasks rather than simple admin processes that could be completed offshore at a lower cost. This solution created a job opportunity in central Europe.