small business consultant, organisational efficiency consultant, business development management consultant, business analysis + strategy, team building performance KPI, COO CEO, leadership mentoring coaching, internal communication coaching

Small business consultant coach 

Online marriage agency, Israel

August - November 2022

marryfromhome.com


DELIVERABLES

1/ Weekly Business Consulting Session

  • The vision and business objectives 

  • Product offers, sales and customer service 

  • A business assessment/overview (presenting the bigger picture, identifying bottlenecks and improvement areas).

  • Sales and customer service teams KPIs, capacity, performance, and weekly reporting (e.g., number of positive customer feedback, measure of refunds, volume of complaints).

  • Operations, manuals and process improvement 

  • Organisational structure change and staffing challenges (salesperson, COO)

  • Business development, strategy reset and new marketing campaign 

  • Advisory and guidance provided for ICA / Niche.

  • Advisory and guidance were provided for COO role requirements and KPI, as well as team lead responsibilities and objectives. 

  • Advisory and guidance provided for CEO internal communications to teams and contributors.

2/ Weekly CEO Coaching Session

  • Personal goal setting 

  • Identifying values 

  • Developing a strong vision 

  • Building on core strengths 

  • Strategic thinking exercises 

  • Self-care, confidence and mindset work 

Systems, software and tools used: MS Office, Google Suite, Zoom.